Recently, Bishop Jackson Kosgei of Worldwide Gospel Church of Kenya and father to songstress Emmy Kosgei was forced to crawl from a Fly540 plane after the airline’s staff declined to help him get down after a 40-minute standoff reports
Nairobi News.
Allegedly, Emmy’s dad was ordered to alight on his own by Fly540 attendants when it landed at
JKIA from Eldoret in spite of his disability.
Nairobi News adds that he lodged a complaint about his ill-treatment to JKIA police but unfortunately the officer who came to intervene made it worse as he casually informed him that their company policy was never to carry people who cannot support themselves around,” Bishop Kosgei told the paper.
The airline’s CEO, Don Smith, allegedly said, “We do not carry people who cannot physically
support themselves; our terms and conditions are very clear on this. We are not allowed to carry them, people who cannot physically
walk.”
In a rejoinder by the Airline Management,the airline claims their aircrafts in use are not fitted with the special equipment needed for these situations and, as a result, their insurance does not
provide cover against any issues that might arise through our employees physically carrying a passenger.
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in their reply they said,
"We are however able to assist wheelchair passengers who can be
escorted up to the aircraft door, as long as they are able to climb the stairs – and provided we are informed at the time of booking.
We make this clear to everyone and it is in at least three different places on our website."
“Bishop Kosgei is a frequent traveler with us and has not had any issues previously. Our
preliminary investigations indicate that in this instance he declined assistance whilst disembarking. Once we have concluded our
investigation we will make it available to the relevant authorities. Additionally, we are happy to meet the Bishop and discuss how we can make matters easier for him in the future.”
courtesy Nairobi News
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